Hapexa

It is. Delivery is free on every UK order, with no minimum spend. For now, we deliver within the United Kingdom only. Any customs or import duties that apply to your parcel are payable by you and are not part of the price shown.

Orders are processed within 1 to 2 business days (Monday to Saturday), and delivery then takes a further 3 to 7 business days. Most orders arrive within 4 to 9 business days of being placed. A tracking link is emailed as soon as your parcel is dispatched.

You have 60 days from the date of delivery to request a return, provided the item is unused, in its original condition and with the original packaging. This does not affect your statutory right to cancel, set out in our Refund Policy. We never charge a restocking fee. Email us with your order number and we will guide you through it. If an item arrives faulty, damaged or incorrect, email us a photo of the problem with your order number as soon as you notice it. You do not need to send it back. We will post you a replacement free of charge. If the item you ordered is no longer available, we refund you in full instead, within 7 days. This is separate from, and in addition to, your rights under the Consumer Rights Act 2015, including your short-term right to reject a faulty item during the first 30 days after delivery.

Visa, Mastercard, Maestro and UnionPay are accepted, alongside Apple Pay, Google Pay and Shop Pay. Payment details travel over an encrypted connection and are never stored on our servers.

Use the contact page and write to us directly. We aim to reply within 12 hours during our customer service hours. Monday to Friday: 8:00 - 17:00 (UK time). Weekends: 9:00 - 16:00 (UK time).